Earth People Landcare | Orange County, California

These service-specific terms apply to Earth People Landcare's Soil Health Testing & Assessment and Plant Sap & Nutrient Analysis services purchased through our website. They supplement our general store policies. If applicable law provides greater rights, applicable law controls.

1. What your purchase includes

Each service includes only the sampling zones or plant groups, laboratory testing, site observations, interpretation, report and review described in the selected product package. We arrange an on-site visit in our stated Orange County service area, collect the agreed samples, prepare and ship them to an independent professional laboratory, and provide Earth People's findings and recommended next steps. Treatments, fertilizers, installations, repeat sampling, and additional laboratory panels are not included unless expressly stated or separately approved.

2. Scheduling and property access

After checkout we contact you using the details provided to confirm the property address, access, scope and visit date. Please provide safe, reasonable access to sampling areas, disclose known hazards, and identify any recent fertilizer, pesticide, foliar spray or irrigation treatments that could affect sampling. If the site is inaccessible or conditions are unsafe, we may reschedule. Additional visits or travel beyond the included scope require advance approval of any added charge.

3. Suitability and sampling limitations

Laboratory methods, crop-specific reference ranges, sample quantity, handling instructions and sampling windows vary. Some plant species or growth stages may not be suitable for meaningful plant nutrient testing. We may recommend a different method, postpone collection, or decline testing when reliable analysis is not reasonably available. We will explain the options and any price change before proceeding.

4. Cancellations and rescheduling

You may request a cancellation or reschedule by contacting Earth People before the scheduled visit. If you cancel before any service work or nonrecoverable expense has been incurred, we will provide a full refund to the original payment method. If work has started, the refund will reflect completed work and documented, reasonable nonrecoverable expenses, with the unused portion returned. We will provide an itemized explanation upon request. If Earth People cancels and cannot provide a mutually acceptable alternative, we will refund the unperformed portion; if no service was performed, we will refund the full amount.

We ask for at least 24 hours' notice to reschedule when practical. We do not impose an automatic cancellation or missed-appointment penalty under this service-specific policy. Any future fee must be clearly disclosed and accepted before it applies.

5. Refunds after sampling or laboratory submission

Once an on-site visit, sample collection, shipping or laboratory work has occurred, those completed services and actual nonrecoverable third-party costs may be deducted from a cancellation refund to the extent permitted by law. We do not treat the entire purchase as automatically nonrefundable merely because a sample was collected. If a sample is lost, compromised or rejected, we will review the cause and offer a reasonable correction, replacement collection where feasible, or an appropriate refund for the affected unperformed portion. Your statutory rights remain unaffected.

6. Laboratory timing and results

Estimated turnaround times are not guaranteed and depend on sampling conditions, shipment and laboratory processing. Earth People interprets results within the limitations of the laboratory method and information available. Laboratory findings are a snapshot in time; nutrient readings alone do not conclusively diagnose all causes of plant decline. Results and recommendations do not guarantee plant recovery, crop yield, disease elimination or a particular landscape outcome.

7. Recommendations and additional work

Reports may recommend soil amendments, irrigation adjustments, nutrition programs, pruning, pest investigation or follow-up testing. These are recommendations, not automatically authorized work. Implementation and additional testing are quoted separately and require customer approval. We do not make undisclosed substitutions or incur extra laboratory charges on your behalf.

8. Reports and independent laboratory

Earth People is responsible for the customer-facing sampling service, assessment and recommendations. Analytical measurements are performed by an independent professional laboratory. Reports may include laboratory data and Earth People's interpretation; any illustrative sample report shown on our website contains fictional values and is not an actual customer result. Customers may use their paid report for care of their own property; third-party laboratory documents may be subject to the laboratory's applicable terms.

9. How to request a change or refund

Reply to your order confirmation or contact Earth People Landcare through our website's contact page with your order number, property address and requested change. We will review the stage of work completed and communicate the available options. Approved refunds are issued to the original payment method, subject to the payment processor's posting time.

Effective October 18, 2026. These terms are intended to be fair and understandable and should be reviewed by a California attorney before being relied upon as a final legal policy.