Shipping & Delivery Policy

Earth People LandCare | Plant People

Last updated: October 8, 2026

At Earth People LandCare, we believe buying plants and trees should be simple, professional, and enjoyable.

You Select. We Deliver. We Plant. Earth Thrives.

We offer online plant requests, coordinated local delivery, and optional professional installation for fruit trees, California native plants, specialty trees, and landscape plants throughout South Orange County.

We are a delivery-based business, not a public walk-in nursery. Our internal fulfillment facilities are not open for customer shopping or pickup. All orders are delivered to approved customer locations.

1. Plant Requests & Availability

Use our website to request your preferred variety and container size. Submitting a request does not complete a purchase or guarantee availability. We verify stock and plant health, then confirm your selection, pricing and estimated delivery window. No payment is accepted until stock and plant health have been verified. If your selection is unavailable or does not meet our health standards, we discuss suitable alternatives with you before proceeding.

We confirm the variety, container size, delivery access, handling requirements and applicable plant transportation restrictions before proceeding. We never substitute a different variety or size or add fees without your approval.

2. Delivery Areas

We primarily provide local plant and tree delivery throughout South Orange County, including:

• Laguna Beach

• Dana Point

• Laguna Niguel

• San Clemente

• San Juan Capistrano

• Aliso Viejo

• Newport Beach

• Irvine and nearby communities

Other locations may be available by special arrangement.

All deliveries are scheduled and coordinated directly with customers. Delivery to an address outside our regular service area is subject to confirmation.

3. Delivery Rates & Charges

Our standard delivery pricing is based on distance, order size, and accessibility.

Standard delivery schedule:

• First 10 miles: Starting at $99

• Each additional 10-mile increment: Starting at $49

• Standard distance-based delivery charges generally capped at $300

These are standard starting rates, not guarantees for every order. The final delivery amount will be confirmed before fulfillment.

Large boxed trees, equipment-assisted deliveries, unusual access conditions, multiple delivery stops, and out-of-area orders may require customized delivery pricing above standard distance-based charges.

Any additional charges must be approved by the customer before the additional services are performed.

Delivery and professional planting are separate services unless specifically identified as included in your order or written quote.

4. Citrus Tree Delivery Schedule

To reduce delivery costs and unnecessary transportation, Earth People coordinates citrus tree deliveries approximately twice per month.

Our target delivery dates are the first and last Friday of each month.

These dates are planned delivery routes, not guaranteed appointments.

Citrus orders are subject to nursery inventory verification, available route capacity, and California citrus transportation and quarantine regulations.

Your actual delivery date and approximate arrival window will be confirmed directly after we review your order.

Orders placed after the cutoff for a scheduled route may be moved to the next available delivery date.

Citrus Greening / HLB Notice

Huanglongbing (HLB), also called citrus greening, is a serious bacterial disease affecting citrus trees in California.

We inspect citrus plants for visible pest and health concerns before delivery and follow applicable plant movement requirements. However, visual inspections cannot guarantee the absence of latent infection or future disease exposure.

Due to these risks, Earth People LandCare does not offer a voluntary post-delivery citrus tree health or survival warranty.

This policy does not limit any consumer rights or remedies that cannot legally be excluded, including rights relating to damaged, defective, or incorrectly supplied plants.

5. Scheduling & Delivery Confirmation

After a plant request is received, we verify stock and plant health and review delivery requirements before accepting payment.

Customers will receive confirmation of their delivery details once scheduling has been finalized.

We may contact customers by phone, text, or email regarding order coordination, provided applicable communication and consent requirements are met.

Delivery times may change because of traffic, weather, nursery delays, vehicle availability, or other operational circumstances.

We will make reasonable efforts to notify affected customers of significant changes.

6. Large Trees & Specialty Deliveries

Trees supplied in larger containers, including 24-inch, 36-inch, and 48-inch boxes, may require special delivery equipment or additional workers.

Additional services may include:

• Liftgates, forklifts, cranes, or other machinery

• Additional labor for placement

• Specialized access preparation

• Longer-distance or difficult-terrain transport

These services are not included unless expressly stated in the confirmed order or quote.

Customers must disclose known obstacles affecting safe delivery, including narrow gates, stairs, steep slopes, restricted vehicle access, or HOA restrictions.

Earth People reserves the right to postpone or decline unsafe delivery work, subject to applicable laws and any refund obligations.

7. Professional Planting & Installation

Professional installation is available as an additional service.

Planting may include site evaluation, correct planting depth, root-zone preparation, placement, soil and drainage assessment, and irrigation recommendations, depending on the agreed scope.

Installation pricing varies based on container size, soil conditions, access, irrigation requirements, and equipment needs.

Online installation prices, where described as estimates, are subject to final confirmation before work begins.

We will obtain customer approval before undertaking additional billable work.

Unless separately contracted, ongoing maintenance, irrigation adjustments, replacement planting, and plant establishment care are not included in delivery or basic installation pricing.

8. Receiving Your Plants

All plants are inspected for visible quality, health, and pest concerns before delivery.

Customers should inspect their plants at delivery for:

• Correct plant variety and container size

• Visible damage

• Missing items

• Significant discrepancies from the confirmed order

Please photograph and report any concerns promptly, preferably within 24 hours, so we can investigate.

This requested reporting period does not limit statutory rights.

Living plants naturally vary in appearance, growth, shape, and seasonal condition.

9. Plant Health & Customer Care Responsibilities

After delivery, plant health depends on several factors, including watering, drainage, sunlight, soil conditions, weather, pests, planting methods, and ongoing maintenance.

Customers who purchase delivery without installation are responsible for appropriate planting and care.

We recommend professional installation and an appropriate establishment-care plan for larger, valuable, or sensitive trees.

Any additional written warranty or plant replacement agreement, if expressly offered for a particular project, will be governed by its stated terms and applicable law.

10. Delays, Cancellations & Unavailable Plants

Deliveries may be delayed by nursery shortages, weather, transportation problems, access restrictions, or government regulations.

If we are unable to provide the ordered plant or agreed delivery service, we will contact you to arrange an acceptable solution.

Available solutions may include:

• A mutually agreed alternative plant

• A revised delivery date

• Cancellation and an applicable refund

Specially ordered plants and orders already in transit may be subject to reasonable, previously disclosed charges where permitted by law.

Nothing in this section reduces any refund or cancellation rights required by applicable law.

11. Returns, Refunds & Damage Claims

Live plants and specially ordered trees have different handling and return requirements from ordinary packaged goods.

Please review our separate Refund Policy for applicable return and cancellation procedures.

Customers should notify Earth People promptly of incorrect, damaged, or defective goods.

We will review the circumstances and provide appropriate remedies consistent with the terms of sale and applicable law.

12. Contact Us

For delivery quotes, order questions, or scheduling assistance:

Earth People LandCare — Plant People

Email: earthpeoplelandcare@gmail.com

Website: https://earthpeoplelandcare.com

Serving Laguna Beach and South Orange County.

Please include your order number, delivery city or ZIP code, requested plants and sizes, and any installation requirements.

No public nursery shopping or customer pickup is available. All plant and tree deliveries are coordinated directly with customers.